Terrible Service from Vodacom

Incredibly poor service. We complained about an account activation for our fiber since last week Friday and every time we call we got the same response, “We’ve sent the request to the activation department” and nothing changed. When we asked to cancel the whole order we were told that we’d be billed for that. No offer to solve the problem from their side. When we asked for a contact number we were told there’s no number as the telesales agent log the queries with the department.