1 reviews | Active since Jul 2016

28 Jul 2016, 09:38

Terrible Service from Vodacom

<p>Please can someone from Vodacom contact me urgently. I have had endless trouble with my cellphone accounts being suspended. This seems to happen every 2 weeks or so. I have frequently asked whether I have any amounts outstanding only to be told that my account is up to date and my service is reconnected. Every month Vodacom tries to deduct ridiculous amounts from my bank account - these debits always bounce resulting in bank charges on my side. Today one of your consultants hung up on me after telling me that i owe R800 - my usual installment is R540. 2 weeks ago i was told that i do not owe anything! This service is unacceptable. Please sort this out or contact me regarding immediate cancellation of my contracts.</p>

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Replies (1)
Vodacom
Vodacom's reply28 Jul 2016, 09:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team