LS
Lene Schlebusch-Kemp

1 reviews | Active since Jun 2016

20 Jun 2016, 13:57

Terrible service from Vodacom

<p>Upgraded my cellphone contract telephonically in May 2016. Was promised R200 airtime and 500mb on a uchoose contract. When the 1st of June approached they loaded the R200 airtime but not the 500mb data. I logged the first query after a big struggle on the 2nd of June and was told it would be resolved within 48 hours. I phoned several times after the 48 hours was finished but no one could assist with the phoned even being dropped in my ear several times. Eventually i was able to log a second call on the 13th of June and received a new reference number. Since then i still havent received feedback or the 500mb. When i phone no one can give me an answer or time estimate at all. This is very frustrating and not the service i should be receiving as a loyal paying customer</p>

0
Replies (2)
Vodacom
Vodacom's reply21 Jun 2016, 05:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

LS
Lene Schlebusch-Kemp's update23 Jun 2016, 11:40
Reviewer Update

No one has contacted me yet. This is getting ridiculous! Should i rather cancel all my vodacom contracts?