1 reviews | Active since Jun 2016
Terrible service from Vodacom
<p>Upgraded my cellphone contract telephonically in May 2016. Was promised R200 airtime and 500mb on a uchoose contract. When the 1st of June approached they loaded the R200 airtime but not the 500mb data. I logged the first query after a big struggle on the 2nd of June and was told it would be resolved within 48 hours. I phoned several times after the 48 hours was finished but no one could assist with the phoned even being dropped in my ear several times. Eventually i was able to log a second call on the 13th of June and received a new reference number. Since then i still havent received feedback or the 500mb. When i phone no one can give me an answer or time estimate at all. This is very frustrating and not the service i should be receiving as a loyal paying customer</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
No one has contacted me yet. This is getting ridiculous! Should i rather cancel all my vodacom contracts?
No one has contacted me yet. This is getting ridiculous! Should i rather cancel all my vodacom contracts?
