Terrible Service from Vodacom 4U - Mall of the south
<p>Went into the outlet last week Wednesday 16 November to see if they have stock of a Iphone 7 because I'm was due for an upgrade. TK that asisted me and informed me that they have no stock but could order one. I was reluctant to do this since I didn't want to wait for my phone. He convinced me and assured me that they expecting an order with in 2-3 working days and assure me that he will have a phone for me then. Today was more than 5 working days since then with no feedback. I tried the listed number for them ( the one on the website, also phoned vodacom directory service to check) but the number doesn't exist.</p> <p> </p> <p>I had to stop there and after 10min of waiting to be serviced I was informed that they still have now stock. if this was not already very irritating the staff was not helpfull at all, they weren't really servicing the costumers waiting but rather standing talking to each other.</p> <p> </p> <p>Very bad service from a company I have committed to over more than 8 years with more than one contract in place.</p> <p> </p> <p>Very unsatisfied Costumer!!!!!!!!!!!!!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
and still no feedback or call from vodacom
and still no feedback or call from vodacom
