TERRIBLE SERVICE FROM VODACOM!!!!

<p>On behalf of my mother Cecilia Jacobs<br />I'm sending this to you because I'm a very frustrated customer. Some section of Vodacom phoned me about a month ago and I agreed to take a contract for a new router. They promised to have it delivered within the following few days.<br />Until this day I have not heard a word from them and never received any router. In the meantime I need a handset but as this contract has not been finalized, any further business with Vodacom is blocked for me.<br />I include the correspondence of the Vodacom shop in Mokopane. They have been trying to sort out the problem now for two weeks but to no avail. Anybody they contact just replies that they cannot help her until this contract has been canceled.</p> <p>I'm desperate to have this contract canceled so that I can go on to do further business with my local Vodacom shop.</p> <p>Can you please help me to sort out the problem.</p> <p>Me. C. Jacobs</p> <p>---------- Forwarded message ----------<br />From: Jackie Chamberlain <***><br />Date: 2016-05-17 11:22 GMT+02:00<br />Subject: FW: ORDER CANCELLED, AWAITING ACTIVATION STATUS - ***3<br />To: TRADE PARTNER ADMIN <***>, ISDlog <***><br />Cc: "***" <***></p> <p><br />Hi,</p> <p>Please assist</p> <p>See Below</p> <p>The customer did an application by REWND. She contacted them to cancel this application so she can do the application in store. The application can not be done by us as it shows that the application is still at REWND. I contacted *** and they can not assist as on there side it says order cancelled awaiting activation The customer did not receive any device from them Can anyone please assist so we can help the customer</p> <p>Jackie Chamberlain</p> <p>Vodacomshop Mokopane</p> <p>Tel: ***</p> <p>Cell: ***</p> <p>E-mail: ***</p> <p>________________________________________<br />From: Vodacom Shop Mokopane (Retail)<br />Sent: Tuesday, May 17, 2016 7:37 AM<br />To: Estelle Fasen; Jackie Chamberlain<br />Subject: FW: ORDER CANCELLED, AWAITING ACTIVATION STATUS - ***3</p> <p>From: Godfrey Mangena [mailto:***]<br />Sent: 16 May 2016 06:01 PM<br />To: Vodacom Direct Sales Support<br />Cc: Vodacom Shop Mokopane (Retail)<br />Subject: ORDER CANCELLED, AWAITING ACTIVATION STATUS - ***3</p> <p>Hi</p> <p>Please assist with query as the order has been cancelled, but still shows awaiting activation status.</p> <p>The client would like to take another offer in store, but the previous application needs to be erred</p> <p><br />Referral no. ***3</p> <p>Customer : CECILIA JACOBS<br />Id no. ***<br />Acc no. I***</p> <p><br />Kind Regards<br />Godfrey Mangena<br />Direct AfterSales</p> <p>[cid:[email protected]]<br />[cid:[email protected]]<br />***<br />***<br />[cid:[email protected]]<br />Tel: ***<br />Fax: ***<br />www.bytes.co.z<br />[cid:[email protected]]<br />Unit 14, Growthpoint Business Park,<br />Cnr Tonetti & Old Johannesburg Rd, Midrand,<br />1685, Gauteng, South Africa<br />PO Box 5905, Halfway House, 1685,<br />Gauteng, South Africa<br />[cid:[email protected]]<br />[cid:[email protected]]<br />A division of Altron TMT with our B-BBEE rating as a level two contributor,<br />allows our customers to claim 125% of spend<br />towards their preferential procurement<br />measurement for their own B-BBEE status.</p> <p>This e-mail is subject to an e-mail disclaimer.<br />Read email disclaimer notice: www.altron.com/email.asp<br />Alternatively please contact us on +***0</p> <p>This e-mail is classified C2 - Vodacom Restricted - Information to be used inside Vodacom but it may be shared with authorised partners.</p> <p>“This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "</p> <p>1DF9A***E-3E15923A0003</p> <p>FAEA4134-8CF1-49A7-9F9A-1CF03FF1165E</p> <p>9A11E177-93A9-4D2E-9C60-AD149FBD36F6</p>