DB
Donovan B
1 reviews | Active since Nov 2015
17 Apr 2020, 16:36
Terrible service from Vodacom
Such poor service from Vodacom! I started a MacBook contract for 24 months. When I got close to the end I tired canceling but was told I needed to come back on the 1st of April to cancel it. With the lockdown I tried than to call- got the worst service. The person told me I was on 36 months contract. I checked my invoice, my online account everything said 24 but the person said she would speak to the team leader, after keeping me on the phone for 10 mins waiting. Then she just put the phone down in my ear! Very rude not helpful at all! Still waiting for a call from Vodacom. Very poor service during this time. Will never open an account with them again.
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Replies (1)Vodacom's replyOfficial
18 Apr 2020, 12:04Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Apr 2020, 12:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
