Terrible service from vodacom

Vodacom is the most *********** depart in SA - worst than everything - quick to take your money or switch of your phone off, but their billing and accounts - is ********! We have 2 phones on one contract - so if there is a problem you need to verify - so i battled 3 months to get statements from them monthly - then i get this sms today 16th of August 2017 "they care for the environment and now will not be sending mail billing, giving a number that you can phone should you wish to continue getting email statements - on phoning them i only wanted them to KEEP on sending the email - tell you what - the lady is either stupid or trying to be funny - she would not change it although i am phoning from one of the phones numbers she got listed - i gave her my husbands number - so she had everything but because she is not speaking to him she would not do this - she then phoned him while i hanging on the phone for 30min - apparently she said he dropped the line - i told her that he did not dropped the line, but was driving - now lady JULIET i would like to know what did you not understand - you have both the numbers - i pay the account, you tried phoning him (which of course can not be verified) all i want is a monthly statement ........so what am i asking that is so very very difficult - i am fed up with Vodacom ...... sitting the term out with them and then moving to another company - their billing, insurance and every thing sucks!......mam ....mam hate that word!