Terrible service from Vodacom

<p>I did two upgrades online on my contracts that i have had with Vodacom, for a period exceeding 10 years, and was advised that the goods will be delivered within 24hours, One of the phones was delivered and the other was not delivered. I called Vodacom and they advised me that the special they had was no longer available, but the upgrade was processed, no goods were received. I requested that the transaction be reversed and Charlene at the online call centre advised me that it can take up to one year to cancel the upgrade they processed on my number. I also visited one of the Vodacom stores and found that the special is still running. I think that this is disgusting service from a big company such as vodacom. It also seems almost impossible to get hold of anybody at Vodacom despite extensive advertising about their service and professionality. If this is Vodacom's normal way of handling a long standing client in a highly competitive industry it does not bode well for the company. </p>