WO
Wickus O

1 reviews | Active since Apr 2021

15 Apr 2021, 22:39

Terrible service from Vodacom

Terrible service from Vodacom. I have been given the run around for months already. It does not help contacting the fibre support people because they all keep on making promises but they do not deliver on the promises. The last agent I spoke to was Clint Hendricks. He gave me his email address to inform him about it should the service not start working in 24 hours. I did mail him. No reply received back from him. Phoned the contact centre and left a message for Clint. He never phoned back. As with all the other agents I have been in contact with , all you get is empty promises and no results. To prevent loads of frustration and disappointment please do not even consider using Vodacom as your Internet Service Provider. There service sucks big time!!!!

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Replies (1)
Vodacom
Vodacom's reply16 Apr 2021, 07:30
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team