terrible service from vodacom

<p>I had 4 contracts with vodacom then after a few months they jus increased the contract prices. I then paid off 2 and left the other 2 to complete its term of 24 months. At the end of the 24 months i called vodacom to cancel it and ensure it was now prepaid...they said they did it as the number was prepaid(my wife was using the phone )....around the same time that the contacts term was up i then changed my banking account....a few months later in jan this year my wife tells me that she received a sms from vodacom that i owe them money....i called them to rectify and was informed that it was cancelled. I go now in may to open a new contract and to my surprise find out i am listed on the itc and i owe vodacom money. I called all their departments and no one could take up the dispute or assist. Due to me wanting the s8 i went to pay it off hoping it will sorted and i can get my new phone then i will deal with the issue and they can reimburse me. Aftee paying them i am still listed on the itc after 2 days of calls on the phone with them that they have cleared my name etc. Can vodacom please investigate and clear up this mess as i need a new phone....</p>