Terrible Service from Vodacom

<p>I took my Samsung S6 into the vodacom shop (upper level store) at Canal Walk on 6 March 2017 for repairs and since then had the worst customer service experience ever.</p> <p>I was told the repairs could take up to 2 weeks which i completely understood. After 2 weeks when i did not hear from Vodacom i went into the store to make enquiries.(Im sure if i did not enquire about my phone, they still wouldnt know my phone was missing) First i was told i did not give my phone in at that store then i was told they would check with the repair centre as the phone was collected by RAM couriers on 7 March 2017. I have had to make constant telehphone calls for the last 2 weeks ( My first enquire was on 20 March 2017 and i have been calling them almost everyday since) as nobody ever calls me back to give me an update about my phone. On Tuesday, 28 March 2017 i was told they still dont know where my phone is and they would issue me with a replacement. I was happy with this and asked by when i could expect to have my phone as it was almost a month without and i would be paying for something i didnt have (If i dont have money to pay my phone bill vodacom will cut my line and handover to attorneys). I was told i would receive the replacement phone by no later than Friday, 31 March 2017. I called the store again this morning and was once again told that they would check to see when i would receive the replacement and they would call me back. I placed this call at app 10:30 this morning and at 14:15, I still did not receive any feedback.</p> <p>I need this sorted out asap as this is the worst customer service I have ever received and its completely unacceptable that a customer should be following up with a store. I would expect the store to be incontact with me and to try and resolve the issue. If i dont call the store they dont bother to follow up on emails that seems to be going around but which never gets anything done.</p> <p> Very Disgusted Customer</p> <p>Natalie</p>