Terrible service from Vodacom

I have had such bad service from Vodashop Sandton City (Square)…...I wrote this complaint to their customer complaints department 2 weeks ago already and I have had no response.

Good morning

I trust you can assist me please. I have been a loyal customer of Vodacom for more than 20 years. This is the first time I am really disappointed in the service I have received. I have requested to upgrade on of my many contracts on the 6th of August at Sandton City branch. I was unable to make it to the store and my current phone a Samsung A5’s battery was so badly swollen up it couldn’t charge, so I wrote a letter and gave a copy of my ID to my daughter to do the upgrade for me.

She asked the salesman for a phone which is similar to the A5 in functionality as I use it for work for email especially and he suggested the A10. We completed the upgrade but the phone is not similar it is very slow and the voice quality is very poor. I went to Vodacom in Mall of Africa and the branch in Woodmead and they both advised me that I should take it back to Sandton as long as it’s within the 7 day period they can change the phone. So I went back to Sandton yesterday and I spoke to Gideon (the salesman) and he was so rude to me ☹

I explained the phone is slow and he kept shouting its not it has the same processor and he said he didn’t give me the wrong advise I never told him what I use it for and it was only about the cost. So he said they will send it in for evaluation and I have a 50% chance of approval but it won’t necessarily happen. I was willing to take my 50% chance but I explained I needed a phone for work and cannot wait for 3 days for an answer without a loaner or another phone. His response was sorry that is how it works. So I got upset and said I will escalate the matter as he clearly doesn’t understand the Consumer Protection Act and his response was: “do what you have to do” and he turned his back and walked away……..That is so disappointing……..I cannot believe someone in the service industry have such a bad attitude.