Terrible service from Vodacom

<p>I decided to do the contractual upgrades of 2 of my Vodacom contracts by using the Vodacom Online service. All things efficient is online, right? Wrong!!</p> <p>I completed the online upgrade more than a month ago. On the one contract, half of the promised goods and a sim card that actually fits the hand set remains outstanding, despite an escalation and several phone calls and empty promises later.</p> <p>On the second contract, I have yet to receive anything.....no handset....no apology....just terrible service.</p> <p>I spent 40 mins on the line this morning, first holding for someone to actually just pick up the phone. And once it was answered, I got sent from one department to the next. Still.....no resolution.</p> <p>So all Vodacom customers, if you were considering using the online service offered by Vodacom, think again...!!!</p> <p>The online upgrade service is most definitely not a reliable or efficient solution. What a terrible mistake I made to actually expect something to work or someone competent to deliver on their promises of call backs and resolving the issues.</p> <p> </p> <p>I have been a loyal Vodacom customer for almost 20 years.....perhaps time for a change.....</p>