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yolande E

1 reviews | Active since Dec 2016

13 Dec 2016, 18:15

Terrible service from Vodacom

<p>My debit came back from Vodacom this month, as soon as i realised that i went the next day to my nearest vodacom store to make the outstanding payment. I was promised in the store that my line will be reactivated within the next 2 hours.... but im still waiting!!</p> <p> </p> <p>These lines are used for business so its extremely important to get it up and running ASAP! Its been 5 days now and our business are still without lines. I have spoken to numerious consultants, i was transfered from one to another, ive spend most of today on the line with Vodacom .... like all the other consultants i have dealt with in the last 5 days i was promised that my lines will be reactivated in the next 1-2 hours!!</p> <p> </p> <p>Please can somebody advise me regarding this matter</p>

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Replies (2)
Vodacom
Vodacom's reply14 Dec 2016, 07:47
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

yE
yolande E's update17 Jan 2017, 20:18
Reviewer Update

Dear Vodacom

I thank you for your prompt response regarding this matter!