Terrible Service from Vodacom

Vodacom customer service is the worst. April 2020 I upgraded and took a laptop deal, this would come in handy with homeschooling of my son. On 23 April 2020, the laptop is delivered, within 2 days of ordering, which I thought was quite good. But love and behold after switching the laptop on, going through the required set-up, it switches off. It responds to no commands, nothing. Greenlight shows it switches on, but the screen is dead. I phoned Vodacom immediately, informing them and requesting an e-mail address to send a detailed email and to follow up. They can't give me an email address. Which I found seriously strange and the lady could not even give me a reference number. This I found unacceptable, how am I supposed to keep track of this query. I've sent an email to the distributor, who's details were on the box and informed them of the details of the laptop and the problem. They phoned me within 24 hours and informed me that usually Vodacom will collect the laptop and bring it back to them. But it takes forever. I should deliver it. I can't, being lockdown. But it is not my responsibility, it is Vodacom's. After following up a few times via phone, I was informed the beginning of May that they will pick it up within 4 days. It is now 28 May 2020 and no pickup. I escalated my query yesterday, I could not even then speak to a team leader or get an email address. I had to go through the call center and I spoke to 3 different people. One consultant even put me through to a survey without listening to me. I am fed up. I have three contracts with Vodacom, and after this whole lack of customer service, I decided to cancel my contracts (which could be canceled). I am currently paying for a product which I can not use, and I find it unacceptable that Vodacom gets away with this and feels absolutely nothing for their customers. I am going to complain with ICASA as Vodacom has no intention of keeping me up to date about the collection of the faulty laptop. I am in the dark and they expect me to follow up with them. And I think that as soon as a complaint is lodged, they should inform the client what is going on, I mean I am a paying customer. Maybe they have so many, that one small client doesn't make a difference and this is why they treat their customers badly.