Terrible service from Vodacom!!

<p>Im extremly dissapointed and upset in the service I have received from Vodacom. I have been trying to get this matter resolved since Saturday the 5th November with no luck what so ever!!! I have been with the network for about 13 years and never been treated this way. I have contacted them 9 times with each representative telling me the matter has been resolved. Firstly they tell that its a inhouse error that they keep locking my number. And plenty customers have been affected by the matter. With no correspondence via sms or e-mail to say they having issues and sense of urgency to get the matter resolved. How can they have a 24 hour help line and no managers or seniors to assist you on request. Because the management team only works Monday - friday 8-5 . 1 occasion i spoke to a gentleman that had no idea wha the hell he was talking about. Another occasion I was just put on hold and the customer service agent politley transfered me back into the customer service Q( she probably decided i dont feel like dealing with this lady now) On the 10 November at 20:45pm I spoke to a Supervisor by the name of Cindy who showed no Sympathy on the telephone what so ever and while dealing with a Irrate customer she was eating on the line or sucking on a sweet which just annoyed me even more.. To the point I was so angry I started crying to having to deal with the stress of the terrible service and told her im ending the call and dont want to speak to her anymore. Out of the 9 times I called only 3 Individuals were genuinly sincere and tried to help me to the best of their ability. That was Castron on the 5th November at about 13:20. Then again on the 8th was Tashwell about 9:00am and Now speaking to Curtis The manager on the 11th November in the solutions department at 08:27.</p> <p>However waiting almost 20 mins to speak to a manager that could actually speak decent english and conduct himself in a professional manner on the telephone is absolutley DISGUSTING!!! </p> <p>he explained and said he was on a call with another customer and thats why he took so long, However someone could of come back on the call to refresh my wait and inform me that he will be with me shortly and apologise for me waiting so long.. </p> <p>Firstly Ive been waiting 7 days to have this resolved with no luck and was informed that my intial requested I logged on Saturday with Castron was not even assigned to someone to have it resolved. Why must a customer call in 9 times to have the matter resolved and each time been told this has been escalated or resolved. I have been pushed around from pillar to post with no luck and so sense of urgency to have this matter resolved. Not even a curtesy call back as promised or a sms with a reference for my complaint this morning on the 11th November which I was promised. I really think Vodacom should re-think about the caliber of people they hiring to represent their company. Ive really been ill trated by this company to the point that I was in tears on two occasions because NO ONE could help me and get the matter resolved. I have two lines with this network and wish to cancel the one number and WHY???? must I pay for the cancellation fee of R794.00-+ or all the stress you guys have caused me. This should be as some sort of compensation for the Ignorance and **** promises and having to call in my spare time on 9 times and spend +- 45 minutes on a call each time just to be givem empty promises and having to call back in the following day... I do believe all their calls are recorded and have record of each time I called in and i have requested this as reference.. Because im truly not happy.... </p>