Terrible service from Vodacom

I have been a customer for 15 years. I called them for an upgrade. I was told here is your package i agreed. This was on 8th Oct and i was told there is no stock but it will arrive on the 22nd.i was promised a call back. Nobody called me back. I call back on the 24th i think. The lady tells me go to any branch and tell them to call us and we will give you the same package. I go to 4 branches like a fool no stock. I then went to Voda world. They have stock and refuse to phone the retentions department as they are talking nonsense. So i call the retentions department again. I asked to speak to the manager Abigail, she promises she will get back to me by the afternoon or 1st thing in the morning. Once again lying, broken promises. My contract has bow expired for 2 months im paying 2 months R700 more. I have no new phone and no care in the wirld from Vodacom. Its obvious they do not give a damn about their loyal customers. For the last 2 years i had 5 contracts with them and this is the pathetic service i received. I am definitely canceling my contracts and moving to MTN. Vodacom is a ******* service provider who don't care of loyal customers. So i suggest the next you decide on vodacom think again.