Terrible Service from Vodacom

I contacted Vodacom online, and my upgrade was finalised on the 1st of December. I waited for a further week until someone from the confirmations department contacted me to ensure my details were correct. Everything was eventually done, and I was told it would take 3 - 5 working days to despatch my phone because there was stock available. I told them I was in Johannesburg for work and asked if they could deliver it there, to which they agreed. When they sent the confirmation email, the address was still in error. I went to JHB and hoped I would receive my device there. Nope. Nothing. I called every day to find out what was going on, and it was virtually impossible to get through to the after-sales department number ***. In one instance, I was on hold for 20 minutes. I was in JHB for eight days and never received my new phone. I flew back to Cape Town, and I followed up again. They told me it was with RAM couriers, and they gave me a tracking number. I had to change the delivery address to my residence, so I contacted RAM. I now await delivery 15 days after upgrading. Vodacom needs to get its act together because its service is utterly atrocious.