Terrible service from Vodacam

Have been with Vodacom for 20 years.. actually received a call the other day to thank me for my business. I have now upgraded one of my contracts included is a device.

And after 4 attempted deliveries from RAM it has been unsuccessful due to an error with my ID number... I have phoned the customer upgrade & care line, to try and rectify to no avail.... they are requesting a letter from Home affairs to confirm the change of ID number ... that never happened.... I have contacted the Vodacom CC more than 5 times to recitfy this issue.

And the latest this morning confirmed by the agent Gloria that her Supervisor would call me back " Adi" no call was received, phones again got Bridgitte she tried to get Adi but was transferred to the post call survey.....

Over this the contract needs to be cancelled and done