SR
Shikash R

1 reviews | Active since Aug 2017

26 Aug 2017, 19:13

Terrible service from Voda repairs centre at Midlands Liberty Mall in Pietermaritzburg

I'm currently up receiving terrible news from Vodacom repairs centre in Pietermaritzburg (Pietermaritzburg Liberty Midlands Mall - Vodacom Repair Centre). ON THE 16TH OF JULY 2017 I HAD SENT MY SAMSUNG S3 TO THE VODACOM REPAIRS CENTRE IN PIETERMARITZBURG. THE PROBLEM WITH THE PHONE WAS THAT IT WAS FREEZING ALL THE TIME AND WAS GOING OFF ON IT'S OWN. THE JOB NUMBER FOR THAT REPAIR IS ********** 0. VODAM PIETERMARITZBURG SEBT MY PHONE TO THEIR TECHNICIANS IN UMHLANGA. ON THE 24TH JULY 2017 VODACOM INFORMED ME THAT MY PHONE IS READY FOR COLLECTION. I HAD PICKED MY PHONE UP. VODACOM PUT IN A NEW BOARD IN MY PHONE AND IT SEEMED FINE BUT THEY FIXED ONE PROBLEM AND THEY SENT IT BACK WITH ANOTHER PROBLEM. FROM THE TIME I PICKED MY PHONE UP THE PHONE DOES NOT READ MY MEMORY CARD. I WENT BACK TO THE REPAIR CENTRE AND INFORMED THEM OF THE NEW PROBLEM. WHEN I INITIALLY SENT THE PHONE IN THE MEMORY CARD READER WAS WORKING FINE BUT SINCE VODACOM TOOK THE PHONE IT DOES NOT WORK ANYMORE. VODACOM THEN REBOOKED THE PHONE IN ON 12TH AUGUST 2017 WITH NEW JOB NUMBER ********** 2. THE PHONE WAS THEN RETURNED THE PHONE TO ME ON THE 18TH AIGUST 2017. I WAS FUMING WHEN I TESTED MY PHONE AT THE REPAIR CENTRE AND IT WAS GIVING THE SAME PROBLEM WITH THE MEMORY CARD NOT READING. I TRIED NUMEROUS DIFFERENT MEMORY CARDS AT THE REPAIR CENTRE AND IT STILL DIDN'T WORK. I WENT AND BOUGHT A BRAND NEW MEMORY CARD AND TRIED IT INFRONT OF THE VODACOM TECHNICIAN CONSULTANT AND IT STILL DIDN'T WORK BUT IT WORKED IN THE CONSULTANTS PHONE. VODAM THEN REBOOKED MY PHONE IN AGAIN ON THE 19TH AUGUST 2017 WITH JOB NUMBER ********** 4. THEY ADVISED THEY WILL ENSURE THAT THE PHONE IS SORTED OUT. I PICKED UP THE PHONE FROM VODACOM TODAY 26 AUGUST 2017 AND THE PHONE STILL HAS THE SAME PROBLEM WITH IT NOT READING THE MEMORY CARD. I AM NOW TIRED OF MY PHONE GOING UP AND DOWN TO VODACOM LIKE A DAMN YOYO. I WILL BE GOING BACK TO VODACOM AND THEY BETTER REIMBURSE ME WITH A NEW PHONE AS I AM NOW TIRED OF THIS. AS A CUSTOMER I HAVE RIGHTS.

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Replies (1)
Vodacom
Vodacom's reply28 Aug 2017, 09:53
Official


Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team