1 reviews | Active since Nov 2015
Terrible service from Tahlita (111 call centre) concerning lost data
<p>I called the 111 call centre concerning my 5gig data that was used up within a week, baring in mind that i use my cell phone data and wifi from my office. So the 5gig is not my only source of data</p> <p> </p> <p>While trying to explain my situation to her, instead of trying to assist me, she kept telling me how my data is on all the time. Even though i told her that i am referring to my wifi router and that i buy seperate data for my cell phone, and that my cell phone data gets switched off and on all the time, so does my wifi router</p> <p> </p> <p>While i was talking she put the phone down in my ear without helping me solve my problem. </p> <p> </p> <p>Please can someone from Vodacom assist me with explaining to me what happened to my 5gig data as it is impossible for me to have used the entire 5gigs in 1 week. </p> <p> </p> <p>This is extremely unacceptable and I would appreciate it if my lost data can be replaced</p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
