NW
Nischette W

1 reviews | Active since Nov 2015

14 Oct 2016, 11:52

Terrible service from Tahlita (111 call centre) concerning lost data

<p>I called the 111 call centre concerning my 5gig data that was used up within a week, baring in mind that i use my cell phone data and wifi from my office. So the 5gig is not my only source of data</p> <p> </p> <p>While trying to explain my situation to her, instead of trying to assist me, she kept telling me how my data is on all the time. Even though i told her that i am referring to my wifi router and that i buy seperate data for my cell phone, and that my cell phone data gets switched off and on all the time, so does my wifi router</p> <p> </p> <p>While i was talking she put the phone down in my ear without helping me solve my problem. </p> <p> </p> <p>Please can someone from Vodacom assist me with explaining to me what happened to my 5gig data as it is impossible for me to have used the entire 5gigs in 1 week. </p> <p> </p> <p>This is extremely unacceptable and I would appreciate it if my lost data can be replaced</p> <p> </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply14 Oct 2016, 11:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team