Terrible service from Supervisors in Customer Care and Early Cancellations

It has taken 8 months to cancel a contract despite paying the cancellation amount. I was given service and cancellation refs from Fiona Amanda Ndlovu ***-Service Ref ***- cancellation Ref And after getting no follow up, I spoke to Manthsa Catherine Makoti , a customer care supervisor, who also failed to call me back despite committing to.

It has taken 8 months to do something that should be done in 3 days. This has affected my bank account and so many other issues. This is the worst service I have seen from Vodacom.

On Friday, I spoke to Lindiwe in customer care/early cancellations and she promised to send a settlement letter clearly stating the phone is no longer on contract and there has been nothing. So far, I have spoke to about 10 consultants! Not a single one has resolved this issue.