Terrible service from Refilwe Morapiwa

My husband just phoned through to the Vodacom customer care centre due to R40 airtime being taken off of his account for no apparent reason.

Upon phoning this "care" centre, Refilwe, kept interrupting him every time he was trying to explain the dilema we were facing. Once she finally listened long enough she then insisted that there is a recurring data bundle he had purchased last year(if that was so then why has he never seen the data and why is R40 not deducted every month). By the end of the conversation he was then told that he has 2 recurring data bundles that were active from.last year, which he had never seen any data from. She couldn't direct him to the correct selection on.the menu to cancel these so called data bundles nor could she explain why it didn't show any active data bundles on our side. We requested to speak to her manager or have his desk number so we could be in contact with him however he was in a "meeting" and she couldn't give us his desk number.

How will this be rectified?