AG
Anna G
1 reviews | Active since Dec 2019
23 Dec 2019, 17:50
Terrible service from Joanne Erasmus at Vodacom greenstone mall
Terrible service from store manager Joanne Erasmus at greenstone mall. I received a defective router and she refused to swop it with one that’s working. She said she can only repair it and it will take 21 days. So I must pay for internet in that 21 days and not be able to use it. She was not willing to offer a viable solution.
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Anna G's updateReviewer Update
23 Dec 2019, 23:15Im absolutely horrified by the terrible service that I received from Joanne Erasmus at greenstone mall.
I have been a Vodacom customer for about 15 years and never been treated so badly.
I received a new router on 20 December with a new contract of R299 for 50g. However I want told about the good special you have for R399 for 120g.
The were 2 issues. The first being that the router was defective as it constantly needed to be charged. Joanne told me over the phone that it would take up to 21 working days to fix it. This is totally inaccurate and she said that’s what the contract says. However she did not read the contract.
Point 3 of the OBF rules states that it takes up to 5 calendar days. Then point 1 says you have 7 days to exchange. I comp**** and came after 3 days. I also comp**** with point 2 as I showered her proof of payment of the router.
She was not interested in reading the contract nor did she show any empathy as per her assumption of 21 working days I would be stuck an entire month paying for Wifi and not using it.
She has no people s****s nor does she know anything about adhering to the Vodacom contract.
She did say she would sort the upgrade by Friday 27 December.
As per the contract my router needs to be ready by Saturday 28 December. I told her I would come in the store and pick up my router, new contact and SIM card for the upgrade as per the contract.
She really didn’t care nor was she interested.
I very upset by being treated so badly.
Please take it up with her so that everything is ready for me on Saturday 28 December.
AG
Anna G's update23 Dec 2019, 23:15
Reviewer Update
Im absolutely horrified by the terrible service that I received from Joanne Erasmus at greenstone mall.
I have been a Vodacom customer for about 15 years and never been treated so badly.
I received a new router on 20 December with a new contract of R299 for 50g. However I want told about the good special you have for R399 for 120g.
The were 2 issues. The first being that the router was defective as it constantly needed to be charged. Joanne told me over the phone that it would take up to 21 working days to fix it. This is totally inaccurate and she said that’s what the contract says. However she did not read the contract.
Point 3 of the OBF rules states that it takes up to 5 calendar days. Then point 1 says you have 7 days to exchange. I comp**** and came after 3 days. I also comp**** with point 2 as I showered her proof of payment of the router.
She was not interested in reading the contract nor did she show any empathy as per her assumption of 21 working days I would be stuck an entire month paying for Wifi and not using it.
She has no people s****s nor does she know anything about adhering to the Vodacom contract.
She did say she would sort the upgrade by Friday 27 December.
As per the contract my router needs to be ready by Saturday 28 December. I told her I would come in the store and pick up my router, new contact and SIM card for the upgrade as per the contract.
She really didn’t care nor was she interested.
I very upset by being treated so badly.
Please take it up with her so that everything is ready for me on Saturday 28 December.
Vodacom's replyOfficial
24 Dec 2019, 07:18Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply24 Dec 2019, 07:18
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team