Terrible Service from Customer Couldnt-Care-less

I posted a complaint on Hello Peter in the beginning of this week complaining that some people who attempt to call my number cannot get through. Shafiq called the next day claiming it was fixed, this was not the case and I informed him of such and gave him more details as to what was occuring. He seemed to have understood and called me the next day to inform me that it had been rectified and was a routing problem on Cell C side. I was not in the position to test and informed him of this and asked for a direct number so I could inform him whether it was working or not. He declined to give me a direct number and instead said I can send an email to customer care. I did and am still waiting on a response. I must say that I find the service very disappointing as no follow up was done. I would like this matter resolved asap, if Vodacom cannot sort this out by the end of the week I shall terminate the service with then sighting no service. I shall also be posting a complaint each day until this matter is resolved one way or another and if all else fails I shall display the biggest banner the media has ever seen.