Terrible service from Customer Care

<p>On Friday, 29th July I app**** to migrate my contract to prepaid. I was told if any charges occurred between then and the 1st August I would be liable. I had to turn my phone off for 24 hours on the 31st and on the 1st I could carry on using my phone as a pay as you go. </p> <p>Really! They suspended my account and 1 week later I still do not have access to my phone. I have sat on the phone to customer care every day since Monday. I have been to the Vodacom store at Nicolway. I have been promised calls back. Absolutely no help whatsoever.</p> <p>Today, I managed to speak to someone who has app**** to lift the suspension and was told I had to wait another 48 BUSINESS HOURS. Well that's another 6 days without a phone. I cannot open my gate for visitors or courier services and I cannot do internet banking as I cannot receive sms's.</p> <p>This servce is unacceptable.</p>