RW
Rory W

1 reviews | Active since Jan 2018

11 Jan 2018, 17:45

Terrible Service from @vodacom

For the last 2 weeks I have been having issues with my cell phone account. My number has been suspended on a daily basis requiring me to call in, get them to unlock my line. This sometimes had to be done twice a day.I then had a gentleman that helped me and ensured that this did not happen for the last 3 days. Unfortunately today, 11/01/2018, my number has been totally suspended and only having access to emergency numbers, and on Whats App when I am on WI FI. After numerous calls to @vodacom, and being told that it has been sorted out, and phone not working, I phoned in again to be told that it hasn't been sorted out.

I am tired of being messed around as this phone is used for business as well, and I know I have lost business as a result.

0
Replies (2)
Vodacom
Vodacom's reply12 Jan 2018, 06:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply19 Jan 2018, 11:47
Official

Good day Rory,

We provided feedback regarding your Hellopeter posting. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Vodacom Consumer Website Team