Terrible service from accounts and call centre

<p>I have been battling to sort out my account with Vodacom since December 2016.</p> <p>1 debit did not go off my account and i had made arrangements with the call centre staff to pay the outstanding balance, i was told that i could not process a debit order for the amount to go through and rather have to go to the store in order to re activate my account, </p> <p>once this was done, i have been having inundated problems with the debit not going off my acount despite being advised by the call centre agents that this would be done accordingly, ithe call centre agents are arrogant and rude to deal with, being a valued customer to Vodacom for over 5 years i am extremely irate that they can up till now not get my account up to date and process a monthly debit order from my bank account as this is inconveniencing me to have to constantly go into a store to make payment, </p> <p> </p> <p>*** is going on with you guys?</p> <p> </p>