Terrible Service from a Terrible Network

I have been a loyal Vodacom customer since inception of the company. The vodacom signal for my area is especially bad, with dropped calls and zero signal at most times.

The level of service received has been getting terrible. My account is in arrears, therefore made payment yesterday. The reason i am in arrears is because i have been disputing my January bill.

Made partial payment just to get my account reactivated, whilst i get my issue resolved. I called customer care yesterday and they said my account will be reactivated within 2-5 hours.

Today my account is still off, so i called customer care. The first couple agents put the phone down on me, the worst being the gentleman in collections who said whats wrong with me and put the phone down.

Eventually i spoke to someone that was assisting in customer care, she put me through to collections the gentleman at collections said i would have to speak to customer care again, only to find out that it was 10 minutes before his shift ended so he was just trying to pass on the problem.

Eventually i got assisted by the customer care team leader and she told me that there is nothing they can do.

It shouldnt be so difficult to get service from my service provider, and both customer care and collections need to be re-trained on how to deal with customers and not be so rude all the time.