Terrible Service for VodaSure Comprehensive insurance

Don't take VodaSure insurance for your device. You're told you get a " Next Day Replacement" on their comprehensive insurance, but tell me why I have been waiting for a replacement device for 3 weeks. Absolutely no communication from their team, and the dates for when they approved my claims keep changing, despite screenshots. Now that I got a response, I am being told they don't have my device in stock and I need to wait for a new one. They don't have an ETA either, so I'll get one whenever they see fit, for a service they expect monthly payments for and falsely advertised on. PLUS, when you send an email to their customer service or insurance department, they ignore you.