Terrible Service for Vodacom Repair Centre

I sent my phone in for repairs at the Vodacom Cresta Repair Centre almost a month ago. I was promised 7 to 14 days for Repairs! However Vodacom does not live up to their brand promise - it's now 26days later and still no phone. I escalated the matter to Head Office and they promised I would received my phone 5days ago!!! NOW no-one is answering my emails from the Escalations department and the store itself (extremely unprofessional repair centre).

Cresta Repair Centre gives the consumer zero explanation on the progress of the phone when asked over the phone. You have to hold for a minimum of 15minutes just for them to check on their system what is going on. This has to be the worst repair centre I have ever dealt with. They are now blaming the courier company, whom they refuse to call to check how far the delivery is.

I really NEED my phone back!