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Rochelle R
1 reviews | Active since Oct 2012
11 Jan 2022, 07:32
Terrible service for long standing customers
Mr Stanton David at vodacom business does not return e-mails or keep his word. We pre-ordered the iPhone 13 on two of our contracts in September of 2021, and we have been tirelessly following up to no avail, and even when escalating the matter, one can only leave a message at the call centre, and when logging complaints they actually just send you an e-mail that the query has been resolved. How can it be resolved with no contact.
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Vodacom's replyOfficial
11 Jan 2022, 07:47 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Jan 2022, 07:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Rochelle R's updateReviewer Update
12 Jan 2022, 18:32Crazy! Because NO-ONE has gotten back to me yet.
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Rochelle R's update12 Jan 2022, 18:32
Reviewer Update
Crazy! Because NO-ONE has gotten back to me yet.