1 reviews | Active since Nov 2011
Terrible Service for ********** upgrade
<p> </p> <p>In June 2016 I realised that a ********** upgrade was done on one of the numbers I use with Vodacom. I raised the matter with Vodacom the following day through call center. No updates were provided, I had to call every time of which different agents gave nothing concreate about the investigation which was supposed to be conducted. About 4 weeks later I got an sms indicating that I should contact the store the upgrade was done which was a surprise to me. I contacted the call center again where I was advised that the incident was incorrectly logged as it was not loaded as a ********** upgrade but an incorrect upgrade. I was told to get an affidavit and log another one, of which I did and went to Vodaworld this time to get this created by someone I see and I can contact direct for updates. Until today no updates were provided even after sending numerous emails to the lady (Sharon ) who assisted me. How should I keep paying additional amount for something I don’t own. Can this be resolved urgently as its 2 months now.</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
After a promise that someone will contact me its morethan a week now and still waiting. what is really happening at vodacom? Doubt I will continue using other lines once the contract lapses.
After a promise that someone will contact me its morethan a week now and still waiting. what is really happening at vodacom? Doubt I will continue using other lines once the contract lapses.
I recieved a call on August 27th from a consultant confirming that the investigation revealed its identity theft and I will be credited with all the money due to me that was incorrectly debited. Unfortunately this is not the case per.
The statement i recieved for september shows a credit that is less than what has been debited from my account as a result of this updagre i.e upgrade fees, monthly installments.
Also the contract is stil active with future debits still reflecting on the statement. contract end date is June 2018, when I contact call centre I'm told I won't be able to close the account via the phone. How does vodacom expect this to drag?????????
I recieved a call on August 27th from a consultant confirming that the investigation revealed its identity theft and I will be credited with all the money due to me that was incorrectly debited. Unfortunately this is not the case per.
The statement i recieved for september shows a credit that is less than what has been debited from my account as a result of this updagre i.e upgrade fees, monthly installments.
Also the contract is stil active with future debits still reflecting on the statement. contract end date is June 2018, when I contact call centre I'm told I won't be able to close the account via the phone. How does vodacom expect this to drag?????????