Terrible Service

I have been dealing with Phillip Maluleke the Sales Manager at Vodacom who they said is the best person to resolve my issue sadly they are misinformed. (1) was cancellation that was meant to take one day, one day became two days, two days became two weeks and every time it was another excuse, I'm sure if we did not phone or message him every day this would not be done. (2) I've been asking for feedback on credit/refund issue to be resolved for the last three weeks and till now no response, we on the same train 2 days becomes 3 weeks and if he chooses to ignore me this week any further we would be on week 4 next week and this is just absolutely unacceptable.

Surely it cannot be this difficult to come back with an answer to a customer. If you pride yourself in a business who deals with customers daily then surely you should have your staff up for the task and can get back to customers with answers.

Ignoring customers requests are just bad for business and completely unacceptable.

I don't need to remind you that I'm waiting for answers on a daily basis, surely you can take 10mins and give feedback, this is unacceptable service. I will be escalating this matter to Phillip's manager.