HV
Heila V

1 reviews | Active since May 2014

05 Dec 2020, 08:32

Terrible Service

I have spoken to several employees of vodacom trying to cancel 3 contracts. When I spoke to one lady last week she said o its a good thing you phoned before month end as I can see that you have contacted us many times and that she will take further actions to the accounts not being cancelled. Now I checked my account has been double charged after I told them that this was not right and still the contracts has not been cancelled. Vodacom I will never recommend to any member or friend as they know how to rob a person. Unless they don't fix my account I will not make any payments as this has been over 1 month and a half now and know one comes back to you or help you

0
Replies (1)
Vodacom
Vodacom's reply05 Dec 2020, 14:57
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team