TERRIBLE SERVICE / FAULTY PHONES

<p>This is ONE of the emails i have sent to Vodacom...</p> <p>Can someone honestly explain to me without using excuses of warranties how that Vodacom think it is ok to try and charge a customer for receiving a faulty phone???</p> <p>Is it my fault that you sent me the second faulty phone? If the second phone or even the first phone that i received was not faulty i wouldn't even be having this argument or problem of warranty timeframes! <br />Is it now my problem to pay a second time for a phone? The phone you sent me has something wrong with it! Has anyone tested the phone to confirm there is in fact a problem with the phone?!</p> <p>Every single person i have spoken to about this problem has completely agreed that there is no way Vodacom can make a customer pay for a phone that they sent out that was faulty! How can anyone send out a product that has a problem with it then try and make a customer pay to replace it!</p> <p>If you can remember correctly this has all actually started from when i was meant to be sent a phone at the beginning of the year that my insurance paid out for.... So since then i haven't even received a fully working iPhone so how can you try and make me pay again when i haven't even received one i can use!</p> <p> </p> <p>Back at the beginning of the year my insurance paid out for my broken phone, i eventually received a 'refurbished' unit - first problem. That was faulty and i sent it back... The second unit i received is also faulty - faulty as in lines will cross the screen and it shuts down and also the screen flashes and its a mess. I am now being told as it is out of my 1st year apple warranty i have to pay for another refurbished unit!!! I don't understand how Vodacom think it is ok to try and get a customer to pay for a faulty phone that Vodacom sent me. If a fully working phone was sent to me in the first place i wouldn't even have this problem. They have now sent me a quote for over R4000? I will not pay for it... I have not even received my first fully working phone! Since my insurance paid for my new phone i have only received 2 faulty phones. They have now told me to post on Hellopeter as this is the only way to get my complaint to someone high in Vodacom as every other manager doesnt want to help. Can someone please understand this is unacceptable. </p>