DM
Dewald M
1 reviews | Active since Mar 2009
08 Jun 2020, 15:07
Terrible Service.
I have been trying to contact Vodacom for several days now to cancel my Data Contract since I CANNOT afford their expensive data anymore. After several phone calls, and listening to several minutes of their wait-tone, I get to the point where someone picks up, then they just put down the phone again! So frustrating. And, when I finally did get to speak to someone, while I was explaining my issue, they just hang up on me! Terrible! How on earth did they become such a big company? I am now considering just cancelling all my Vodacom services and taking my business to a better-run company.
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Replies (2)
Vodacom's replyOfficial
08 Jun 2020, 15:49 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Jun 2020, 15:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DM
Dewald M's updateReviewer Update
10 Jun 2020, 12:46On the 10th of June a gentleman from Vodacom got in touch with me. This person obviously sat through quite a few CRM seminars, and was very helpful. His calm demeanor calmed me down quite a bit. He is going to generate a quote for me to cancel my Data Contract. (And I received it just now.) Why can't all interactions with this TelCo not go like this? Thanks for getting back to me.
DM
Dewald M's update10 Jun 2020, 12:46
Reviewer Update
On the 10th of June a gentleman from Vodacom got in touch with me. This person obviously sat through quite a few CRM seminars, and was very helpful. His calm demeanor calmed me down quite a bit. He is going to generate a quote for me to cancel my Data Contract. (And I received it just now.) Why can't all interactions with this TelCo not go like this? Thanks for getting back to me.