SR
Suhana-Nepaul Raidoo
1 reviews | Active since Dec 2017
04 May 2022, 10:16
Terrible Service
I am disgusted at the lack of service provided by Vodacom. Firstly, they debit me on the incorrect day resulting in the debit being rejected and charging me an account fee. Now when I try to contact them to sort out the payment, I am told the debit went off yesterday and not the 1st as per our agreement due to the public holiday. Why are customers not advised of this via SMS to be prepared?? It is unfair that I am not charged a rejected debit fee because Vodacom decides to debit me whenever they feel is convenient.
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Replies (2)
Vodacom's replyOfficial
04 May 2022, 11:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 May 2022, 11:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SR
Suhana-Nepaul Raidoo's updateReviewer Update
04 May 2022, 19:00The consultant is just as useless.
She advised my debit will go off in 15 minutes and nothing has gone off.
Pathetic.
She advised my debit will go off in 15 minutes and nothing has gone off.
Pathetic.
SR
Suhana-Nepaul Raidoo's update04 May 2022, 19:00
Reviewer Update
The consultant is just as useless.
She advised my debit will go off in 15 minutes and nothing has gone off.
Pathetic.
She advised my debit will go off in 15 minutes and nothing has gone off.
Pathetic.