Terrible service

My account was behind, after laying it Friday up to date I still have my line closed. I called today at 15:30 to question why it is still locked and the consultant said she will unlock my phone and it will take 1 hour as payment shows account paid up. It's now 19:15 line still locked. Now there offices are closed. Quick to cut the line but don't care about once the line is paid to unlock it, I have data on the phone and I guess I will lose it cause end of month is close. Disgusting service. Management must sort this out. I want full data usage and will not expect data to be gone at the end of the month. Senior management must make contact with me asap to resolve this matter.