Terrible service, extremely disappointed and upset

<p>I recently took out a router with Vodacom Chatz Centurion Mall at Reds branch. I never wanted to do business with Vodacom because I am a Cell C customer but because the consultant who assisted me convinced me to take up the router with them, I agreed. We did the application and after it was approved, Paris Baloyi (consultant) told me that I had to pay a once off connection fee in the store. I didn't know about this as he never informed me before doing the application so already, I was not impressed. I made the payment anyways and I asked if there are any other fees to be paid then he said no. I then asked when the pro-rata had to be paid and he said it will go off on my debit order date. My agreed debit order date was the 25th of each month. Suddenly, on the 22nd, Vodacom tries to debit my account and they didn't get the funds because there was no money in my account. Because of this, my bank charged me fees for insufficient funds. I got upset, went to the store to find out what's going on and Paris put me on the phone. I spoke to Janelle and she told me that the debit was for connection fee, now I was confused because I had already paid the fee in the store. Anyways, Janelle told me that Vodacom received the money and my account was up to date. I asked her how because the debit order bounced and she insisted that it's reflecting on the statement. Next day, I got an email from Vodacom telling me I owe them. I called in again, spoke to Katlego Maphega and told her what happened and she told me that I'm still liable for the payment and that if I don't pay it my account will either be suspended or in arrears. This was the worst service ever for a new Vodacom customer and I told her that I was going to complain and she said ok. From this experience, I would never recommend Vodacom to anyone and I will never do business with you guys again!!!</p>