Terrible service experienced whilst trying to resolve a data query

<p>I experienced, for my first time, a problem with purchasing data through the vodacom app. After completing the in-app steps for the purchase on (15/06/2017), I received an email telling me that my order was complete and that the data would reflect on my account within a few minutes. This is standard procedure, as have done this before and been through this whole process without any problems or difficulties previously.<br /><br />However, on this occassion the data did not top up and I was only made aware of this today (19/06/2017) when I received a SMS from Vodacom advising me that I have now used R300 out of bundle data.</p> <p> </p> <p>So I proceeded to contact vodacom helpline in an endeavour to resolve this situation and I was transferred from person to person, having to answer the security questions everytime that I got transferred to a new person. Eventually, by the fifth person of being referred to, I could not bear to go through another round of security questions or explain mysituatuon over and over again. I had already been on the phone with vodacom for 1 hour and 10 minutes.<br /><br />The matter that I called about for resolution still remains unresolved. I have been charged out of bundle data rates for data usage when I purchased a data bundle that should have been allocated to my account and used utilised instead of the out of data rates that have been charged to me.<br /><br />I am disappointed that after being transferred around to so many different people, nobody could actually find a solution and resolve my query. What's going on at Vodacom, I am not used to receiving bad service like this from yourselves, normally your service is of high calibre and impressive.<br /><br />So I still remain uncertain at this point whether my query will be addressed or if I will be billed unfairly for out of data rates.</p>