Terrible Service Experience from Vodacom

I took out a Wifi contract with them 2 years ago and the contracted ended. As a customer I followed the correct cancellation as told too. I should call into the cancellation department on the 1st and cancel and the debt order will not go through. on the 25th I get a NOTIFICATION from my bank showing me that vodacom has debted me. As per customer protection this is an unauthorised debt order as it was outside the contract period. I will be reporting this to Pasa. I then sent an email to vodacom customer service and then Received a call from Tamella who then sugar coated the conversation assuring me that I will be refunded within 7- 14 working days. then they go silent. i continuously send them email requesting feedback but when receiving feedback the time frame or Tat KEEPS changing. I further went and asked that the next response from vodacom I want the manager to be cc in the mail, till date no management has responded. The customer care agents gives you false hope. Ever since i have taken out a contract with Vodacom I have had endless problems with no customer resolution. I gave them enough time to resolve this issue but till date no one responded. If Management can not assist and intervene to resolve or respond to my enquiry, how to you expect the agents to respond. As the saying Lead by Example. THERE IS NO LEADING BY EXAMPLE HENCE I AM WAITING FOR A MONTH FOR SUCCESSFUL FEEDBACK. Vodacom service, customer service and after service is terrible. I will not personally based on my experience for 4 years recommend anyone to take out a contract or do business with Vodacom.