NS
Nontobeko S
1 reviews | Active since Oct 2021
23 Aug 2024, 15:45
Terrible service ever!!!
Vodacom has the worst service ever.
Every time my mom recharge the airtime disappears. We called customer care many times, we are unable to reach an agent. We can only speak to the useless Tobi who cannot assist us. They do not care if you have received assistance or not. We trusted Vodacom for years but I think it time to say goodbye.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
26 Aug 2024, 05:48Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply26 Aug 2024, 05:48
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
NS
Nontobeko S's updateReviewer Update
28 Aug 2024, 04:52Thank you for your assistance. I still feel like there supposed to be an option to speak to an agent if you are not happy with the service received from Tobi.
But thank you very much
But thank you very much
NS
Nontobeko S's update28 Aug 2024, 04:52
Reviewer Update
Thank you for your assistance. I still feel like there supposed to be an option to speak to an agent if you are not happy with the service received from Tobi.
But thank you very much
But thank you very much