LB
Lungile B

1 reviews | Active since Jul 2013

08 Feb 2017, 20:53

Terrible service ever

<p>On the 31 December 2016 my phone was locked, because vodacom said my number belong to someone else. 1 Jan 2017 after number of calls to call centre it was opened. Sim swap was generated on 3 Jan 2017.I called vodacom call centre, then I was informed tha sim swop was done in one of their dealers around Gauteng, also an upgrade on the same number in Tygervalley same day. A request was opened 1 - ********** 427687 which was closed without any explanation. 1- ********** 455294 opened again, then closed. Vodacom call centre customer service is deteriorating at a faster rate. </p>

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Replies (1)
Vodacom
Vodacom's reply09 Feb 2017, 07:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team