Terrible Service... Even more useless call centre

<p>I unfortunatley dropped my phone which cracked the screen. Luckily Samsung offers you a free screen replacement. Unluckily you need proof of purchase for this...</p> <p>I upgraded my contract last year October via the call centre, and as such never received proof of purchase like you would when you walk out of a vodacom store. I have been trying for 2 weeks now to try and get some type of proof of purchase from Vodacom regarding this contract so that I can get the screen replace. </p> <p>Ive called the call centre, and have spent over 2 hours being pushed from one department to another (Vodacom Red client service, then upgrades, then online and then back again to client services) and to date no one has been able to provide me with proof of purchase. I am now at wits end and will be cancelling the debit order with the bank and lodging a complaint at the consumer ombud if I dont get an answer shortly.</p> <p> </p> <p>Vodacoms service over the last few years has really fallen apart...</p>