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janine F
1 reviews | Active since Jun 2018
18 Oct 2023, 15:05
TERRIBLE SERVICE
YET AGAIN, VODACOM HAS FAILED TO ASSIST. I HAVE RECEIVED 2 CALLS ADVISING I WILL GET A REFUND AND ASSISTANCE, YET TO DATE, NOTHING HAS HAPPENED. I CURRENTLY NEED A NEW DEVICE AS A MATTER OF URGENCY, HOWEVER CANNOT UPGRADE DUE TO THE FACT THAT I HAVE A PHANTOM EXISTING CONTRACT.
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Vodacom's replyOfficial
19 Oct 2023, 07:47 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Oct 2023, 07:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team