Terrible service

I was charged for interim LTE that came after our fibre was activated at our new property.. we called in to have the interim LTE charges refunded as it wasn't used and guess what.. the agent instead canceled our fibre.. imagine how little training agents have If they cannot understand your request.. now I'm working from home and how do i get anything done if my fibre has been canceled and my refund wasn't even done. Terrible service everytime I have an issue.. I think I should just cancel everything and move to telkom