TERRIBLE SERVICE!!!

I am beyond frustrated with Vodacom’s poor service and lack of accountability. Since taking out my contract, I have never been satisfied with the level of service I’ve received.

Your so-called self-service platform and TOBi chatbot are absolutely useless — they do not resolve queries and only send customers in circles. I have logged multiple queries, yet no one ever follows up or provides proper feedback.

I also requested call recordings for my previous interactions and, as usual, nothing has been provided. The lack of communication and follow-up from Vodacom is unacceptable for a company that’s been operating for so long.

It’s shocking how a network of this size can continue to offer such poor service, charge premium prices, and yet have the worst support processes. It honestly feels like customers are being ****** — we pay for services and support that simply don’t exist.

I demand that my outstanding queries be resolved immediately, and that someone from Vodacom contacts me directly to address these ongoing issues once and for all.

Vodacom seriously needs to re-evaluate its customer service model, because right now, it’s failing its customers miserably.

Extremely disappointed AND HATE that I chose this network as my service provider!!!