Terrible service

I wish I could give minus ten stars. I have been struggling to move a fibre line from Kempton Park to Pretoria since September. Every time I hear it will be escalated and yet nothing happens. I have spoken to Various people and in the last 7 days alone have been promised by Sinenhlanhla that she will ensure it happens as I need it active from the last day of November. Yesterday I phoned again and was on the phone with Aviwe for nearly an hour, he promised me to get back to me before his shift end. No surprise nothing happened. I phoned now and spoke to Sabelo who can not transfer me to Aviwe and you then have to explain the entire story again. Came to light they are busy moving my OTHER fibre line that is in Pta and must remain there, not the Kempton Park one. He told me that he can't see what Aviwe did and Aviwe will need to phone me back but the best he can do is send Aviwe an email and I must just be patient. HOW patient does Vodacom want me to be nearly 3 months later? I have quite a few accounts at Vodacom and I think it is time to move them to another network if this is the type of service I can expect!