TERRIBLE SERVICE!!

Vodacom's customer service is the poorest of the poor! I have never experienced such terrible service in my life! Trying to upgrade a contract on a family plan, without the main member present is an impossible task! The main member upgraded the contract online and stated that the delivery address and recipient is me, who is her daughter. She even contacted Vodacom telephonically and explained the situation. We were assured that it would be no problem for me to receive the new phone. When RAM couriers came to deliver it was a different scenario. They wanted the main member on the scene as well as her original ID. HOW do we do that if she lives in another province? In-store they are unable to assist to cancel this "upgrade"/delivery, the call centre is unable to assist! Even with written consent and a certified copy of ID of the main member they are unable to assist! HOW am I supposed to upgrade the contract if the main member lives in another province? Everyone just throws their hands in the air and I always get advised to call the customer care line. I am sick and tired of going back and forth with Vodacom! Poor, poor, poor!!!!!

Vodacom is very quick to give you a contract, but when it comes to upgrading or even cancelling the contract it is an IMPOSSIBLE TASK!!!